Shipping policy

This policy explains how Texmart, a brand of Patco Exports Private Limited, dispatches and delivers orders.

Dispatch time

Orders are dispatched within 2 to 4 business days of payment being confirmed. Business days are Monday to Saturday, excluding public holidays. Orders placed after 16:00 IST are processed the next business day.

If an item is temporarily out of stock, we will contact you within one business day with a revised date and you may cancel for a full refund.

Delivery time

Once dispatched, typical transit times within India are 1 to 3 business days for Mumbai and Maharashtra, 3 to 6 business days for other metro cities, and 5 to 9 business days elsewhere in India.

These are estimates provided by our carriers and are not guaranteed. Delivery can be delayed by weather, strikes, local restrictions or incorrect address details.

Shipping charges

Shipping is calculated at checkout and shown before you pay. Charges depend on the weight and dimensions of the goods and on the delivery pincode. Heavy items such as grinding stones carry a higher rate.

Where we ship

We ship across India. International shipping is available to selected countries and is quoted at checkout. For international orders the buyer is the importer of record and is responsible for all customs duties, import taxes, clearance charges and any local compliance requirements. These are not included in the price you pay us and are collected by the carrier or the customs authority.

Tracking

You will receive a tracking number by email once your order is dispatched. If tracking has not updated for three business days, contact us and we will chase the carrier.

Damage in transit

Please inspect the packaging on delivery. If a carton is visibly damaged or opened, either refuse the delivery or note the damage on the carrier proof of delivery before signing. Report any transit damage to us within 48 hours of delivery, with photographs of the packaging and the goods. Claims reported later are difficult to pursue with the carrier.

Incorrect addresses

Please check your delivery address and phone number before paying. If a shipment is returned to us because the address was wrong or incomplete, or because nobody was available to receive it after reasonable attempts, we will refund the goods less the outbound and return freight actually incurred.