Refund policy

This policy sets out when you can return goods bought from Texmart, a brand of Patco Exports Private Limited, and how refunds are handled. It applies in addition to your rights under Indian law, which it does not limit.

Return window

You may request a return within 10 days of delivery.

To be accepted, goods must be unused, in the same condition in which you received them, and in their original packaging with all accessories, adapters, batteries, manuals and free items included. Proof of purchase is required.

How to start a return

Email harsh@patcoexports.net with your order number, the item, and the reason for return. Please include photographs if the item is damaged or faulty. Do not send goods back before we have confirmed the return, as unannounced returns cannot be traced to your order.

Who pays the return shipping

If the item is faulty, damaged in transit, or not what you ordered: we pay. We arrange the pickup or reimburse your documented freight cost, and you receive a full refund or a replacement, whichever you prefer.

If you have changed your mind, or ordered the wrong size or model: you pay the return freight. The goods must reach us in resaleable condition.

What cannot be returned

Chemicals and consumables once opened. Liquimix Anti-Lapping Solution and similar products cannot be returned once the seal is broken, for safety and resale reasons. Sealed, unused stock remains returnable within the 10 day window.
Goods that have been installed, fitted, ground, modified or used.
Items made, cut or sourced specially to your specification.
Goods returned without the original packaging or with parts missing.

Nothing in this section limits your rights where goods are defective.

Refunds

Once we receive and inspect the returned goods we will email you the outcome. Approved refunds are issued to the original payment method within 7 business days of approval. Your bank or card issuer may take a further 5 to 10 days to credit the amount.

Refunds cover the price of the goods and the GST charged on them. Original shipping charges are refunded only where the return is due to our error or a defect.

Cancellations

You may cancel an order at no cost at any time before it is dispatched. Email us as soon as possible with your order number. Once an order has been handed to the carrier it is treated as a return under this policy.

Damaged or wrong items

Report transit damage within 48 hours of delivery, with photographs of the packaging and the goods. If we have sent the wrong item, we will collect it and send the correct one at our cost.